Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under the conditions below.
Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Certain items may be non-returnable, such as:
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Perishable goods
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Personalized or custom-made items
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Digital products or gift cards
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Items marked as final sale
How to Start a Return
To initiate a return, please contact us at:
Email: [info@thrillseeker.shopl]
Return Address: [al qasr,sheikhzayed,dubai,united arab emirates]
Once your return request is approved, you will receive instructions on how and where to send your item. Items sent back without prior approval may not be accepted.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
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Shipping fees are non-refundable.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your payment provider
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at the email above.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.
Order Cancellations
Orders can only be canceled before they are shipped. Once an order has been dispatched, it must go through the return process.
Contact Us
If you have any questions about returns or refunds, contact us at:
Email: (info@thrillseeker.shop)